000-023 Exam

Quality and Value for the 000-023 Exam

TestInside Practice Exams for IBM 000-023 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.

100% Guarantee to Pass Your 000-023 Exam

If you prepare for the exam using our TestInside testing engine, we guarantee your success in the first attempt. If you do not pass the Deployment Professional 000-023 exam (IBM Tivoli Support Provider Tools and Processes) on your first attempt we will give you a FULL REFUND of your purchasing fee.

IBM 000-023 Exams (in EXE format)

Our Exam 000-023 Preparation Material provides you everything you will need to take your 000-023 Exam. The 000-023 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you pass test in your first try, and also save your valuable time.

000-023 Downloadable, Interactive Testing engines

We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs) .Our IBM 000-023 Exam will provide you with exam questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test. High quality and Value for the 000-023 Exam:100% Guarantee to Pass Your Deployment Professional exam and get your Deployment Professional Certification.

http://www.test-inside.com The safer.easier way to get Deployment Professional Certification.

　
　
Exam : IBM 000-023
Title : IBM Tivoli Support Provider Tools and Processes


1. Where can the most thorough searches on support be performed?
A. anywhere with a search dialog
B. top header of any IBM.com web page
C. always from a specific product support page
D. IBM Software Support Home page IBM.com/software/support
Answer: D

2. Which two statements are true regarding Support Provider Level 1 Customer Support? (Choose two.)
A. Level 1 Support is responsible for taking the first support call from a Customer (during normal business hours, Monday - Friday in line with IBMs standard 5x8 support).
B. Level 1 Support is responsible for testing new software versions of IBM products and communicating the release of said software to clients that have purchased it from IBM.
C. Level 1 Support is responsible for incorporating and testing any program fix provided by Level 3 Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention, or other notice of restriction to the End User.
D. Level 1 Support is responsible logging all calls in an electronic call management system capable of opening an internal PMR or other form of trouble ticket that captures and can report in electronic format historic information relating to a problem, from the first Call through to the resolution of the problem.
E. Level 1 Support is responsible for logging all calls in an XML, Excel or Lotus 123 spread sheet so that Level 2 support can open an internal PMR or other form of trouble ticket that captures and can report in electronic format historic information relating to a problem, from the first call through to the resolution of the problem.
Answer: CD

3. Which two resources are available on the IBM developerWorks website? (Choose two.)
A. Latest test fixes released by development.
B. Software licenses for proof of concept installs.
C. Web-based community forums and Wiki pages.D. List of new features still under development for each product.
E. Technical tutorials and demos for developers and administrators.
Answer: CE

4. What are two responsibilities of the Primary Site Technical Contact? (Choose two.)
A. Opening all PMRs on behalf of all their Support Analysts.
B. Downloading software from Passport Advantage for use by the end user.
C. Assigning up to nine Secondary Site Technical Contact per end user contract.
D. Uploading all End User Debug files to ESR/SR on behalf of their support analysts.
E. Accept or deny a request for a Support Provider's engineer to obtain access to an end users account.
Answer: CE

5. When searching the knowledge base on the IBM Support website, what is the best search strategy for finding targeted information?
A. Select just one product and only one keyword.
B. Select the product, operating system and a date range.
C. Target a wide set of records, by using just one keyword.
D. Select the product(s) and other specific criteria for which a solution is required.
Answer: D